60-Day Return and Refund Policy

We offer a 60-day return policy. You have 60 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, the product must be:

• Unused and unopened
• In its original condition and packaging
• Complete with all included components, instructions, labels, and seals
• Accompanied by a receipt or other proof of purchase

Because our products are health-screening test kits, we cannot accept products that have been opened, used, tampered with, or had their protective or hygiene seals removed. This restriction does not apply when a product is defective, damaged, incorrectly supplied, or otherwise eligible for return under applicable law.

Requesting a Return

To request a return, contact us at hello@stihealthcheck.com before sending the product back.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label. We will tell you whether any return shipping costs apply before you send the product back.

Products returned without prior authorization may not be accepted.

For questions about a return, contact us at hello@stihealthcheck.com.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. Contact us promptly if:

• The product is defective or damaged
• Any components are missing
• You received the wrong product

Please include your order number and, when possible, clear photographs of the product, packaging, and shipping label. We will review the issue and provide an appropriate resolution.

Non-Returnable Products

We cannot accept returns of:

• Opened, used, or partially used test kits
• Products with broken or removed protective or hygiene seals
• Products missing components, instructions, or original packaging
• Products damaged after delivery through misuse or improper storage
• Personalized or specially ordered products
• Gift cards, except where required by law
• Products identified as final sale, except when defective, damaged, incorrectly supplied, or otherwise returnable under applicable law

Contact us if you are unsure whether your product is eligible for return.

Exchanges

The fastest way to receive a different product is to return the original eligible product. After the return is approved, you may place a separate order for the replacement product.

Damaged, defective, or incorrectly supplied products may be replaced directly after we review the issue.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@stihealthcheck.com.

Before publishing, the client should confirm:

• Who pays return shipping for ordinary returns
• Whether original shipping charges are refundable
• Whether any restocking fee applies

The FTC recommends clearly disclosing these terms to customers in the return policy. FTC online-shopping guidance